Many people who read this blog are small publishers like I am. You often find yourselves at conventions needing to take credit cards. I’d like to give you a piece of advice: Don’t Use Merchant’s Warehouse. I got stuck in a contract with them almost two years ago for our booth at Gen Con. They were consistently misleading and charged for every little thing, including doing nothing. Their sales staff is fantastic. Their service staff don’t write back, and they’re careful to send important information at the point in time most convenient to them and least convenient to you.
I got out of my contract because they sent me a notice on December 20-somethingth that they were adding $25 of charges to my useless monthly bill. It’s a clever time to send such a notice. After all, who’s checking all their business mail right before the New Year? There’s family around, you’re probably scrambling with business stuff on the ground. It said that, if I did nothing, I was accepting their new charges. I called them and told them that I wanted out. They emailed me a form that I had to fax (“Email of the 80s!”)back. I filled it out and faxed it back. I just got a final bill with the extra $25 tacked on because I called them in January, rather than in the 45 business minutes at the end of December that they allowed me.
There are new smartphone apps that allow direct access to PayPal like Square’s nifty little gadget. I bet that, by next Gen Con, that shit will be worked out and you won’t have to deal with this kind of shyster like I did.